The Muse Sarovar Portico - Visitor Review
Hello fellow travelers! I recently had the pleasure of staying at The Muse Sarovar Portico in Kapashera, and I wanted to share my thoughts with you.
Table of contents [Show]
Overall Experience
My overall experience was quite pleasant. The peaceful atmosphere and attentive staff contributed to a comfortable stay.
Service Quality and Customer Service
Positive Aspects:
- Rajeev and other housekeeping staff were attentive to guests' needs.
- Guests appreciated the excellent service provided by Rakesh, Prabhat, and others.
Negative Aspects:
- Some users reported a lack of support from certain staff members.
- Issues with staff behavior were mentioned in a few reviews.
Cleanliness and Hygiene Standards
Positive Aspect:
- The hotel was praised for its cleanliness and hygiene standards.
Negative Aspect:
- Despite positive feedback, there were mentions of issues like defrosted food and room cleanliness in a couple of reviews.
Ambience and Atmosphere
Positive Aspect:
- Guests enjoyed the peaceful environment away from city noise.
Negative Aspect:
- Some users raised concerns about the broken roads leading to the property, affecting the overall atmosphere.
Food and Beverage Experience
Positive Aspects:
- Positive comments on the delicious food and specific mentions of staff like Rakesh and Shivraj providing excellent service.
Negative Aspect:
- A few users reported issues with the quality of breakfast and limited food options.
Value for Money
Positive Aspect:
- Some guests found the hotel to offer great value for money.
Negative Aspects:
- Concerns were raised by a few guests about the pricing and the perceived lack of certain facilities for the cost.
Location and Accessibility
Positive Aspect:
- Positive comments on the hotel's proximity to the airport.
Negative Aspect:
- Some users mentioned issues with accessibility due to broken roads leading to the property.
Fact Check
Fact-checking reveals a range of experiences. Positive reviews highlight excellent service and hygiene standards, while negative reviews mention issues with room amenities, staff behavior, and pricing.
Special Features and Amenities
Positive Aspect:
- Notable features include a peaceful environment, proximity to the airport, and positive mentions of specific staff members contributing to a pleasant stay.
Recommendations and Suggestions
Based on the reviews, it is recommended that the hotel focuses on improving room amenities, staff training for better customer handling, and addressing concerns related to pricing and accessibility.
