Review of The Oberoi New Delhi

Overall Experience

I had a wonderful stay at The Oberoi New Delhi, one of the most iconic and luxurious hotels in the capital city. The hotel has recently been renovated and offers stunning views of the Delhi Golf Club and the UNESCO World Heritage Site of Humayun's Tomb. The hotel also boasts of state-of-the-art clean air technology, which ensures the air quality is on par with global standards. The staff was courteous, attentive, and professional, and made me feel welcome and pampered throughout my stay.

Service Quality and Customer Service

The service quality and customer service at The Oberoi New Delhi were impeccable. From the moment I arrived, I was greeted by the friendly and helpful staff, who assisted me with my luggage and check-in process. The concierge was knowledgeable and gave me useful tips and recommendations for exploring the city. The housekeeping staff kept my room spotless and replenished the amenities daily. The room service was prompt and efficient, and the food was delicious and well-presented. The staff also surprised me with a complimentary cake and a bottle of wine on my birthday, which was a very thoughtful gesture.

Cleanliness and Hygiene Standards

The cleanliness and hygiene standards at The Oberoi New Delhi were excellent. The hotel follows strict protocols and measures to ensure the safety and well-being of its guests and staff. The rooms, bathrooms, and public areas were sanitized and disinfected regularly. The hotel also provided hand sanitizers, masks, and gloves for the guests. The bed linen, towels, and robes were fresh and clean. The hotel also has a doctor on call and a temperature check facility for the guests.

Ambience and Atmosphere

The ambience and atmosphere at The Oberoi New Delhi were elegant and serene. The hotel has a contemporary design that blends with the heritage and culture of the city. The lobby, corridors, and restaurants were adorned with beautiful artworks, sculptures, and flowers. The rooms were spacious, comfortable, and tastefully decorated, with teak floors, oak wood desks, and Italian marble bathrooms. The rooms also had large windows that offered panoramic views of the greenery and the monuments. The hotel also had a soothing background music that added to the charm and tranquility of the place.

Food and Beverage Experience

The food and beverage experience at The Oberoi New Delhi was superb. The hotel has five restaurants, a bar, a lounge, and a patisserie, that cater to different cuisines and preferences. I enjoyed the breakfast buffet at threesixty°, which had a wide variety of dishes, from continental, Indian, Asian, to American. I also tried the authentic Indian cuisine at Omya, which was flavorful and rich. The rooftop Chinese restaurant, Baoshuan, was another highlight, as it offered a spectacular view of the city skyline and the Humayun's Tomb. The food was exquisite and refined, with a touch of modernity. The bar, Cirrus9, was a great place to unwind and relax, with a selection of fine wines, cocktails, and cigars. The lounge, The Club Bar, was cozy and elegant, with a live piano performance and a library. The patisserie, Enoteca, was a delight for the sweet tooth, with a range of cakes, pastries, chocolates, and ice creams.

Value for Money

The Oberoi New Delhi was worth every penny I spent. The hotel offered a luxurious and memorable stay, with impeccable service, facilities, and food. The hotel also had some attractive offers and discounts for the guests, such as complimentary airport transfers, late check-out, spa vouchers, and dining credits. The hotel also had a loyalty program, Oberoi One, that rewarded the guests with exclusive benefits and privileges, such as complimentary stays, upgrades, and access to the lounge. The hotel also had a best rate guarantee policy, that ensured the guests got the lowest possible rates for their bookings.

Location and Accessibility

The Oberoi New Delhi was conveniently located in the heart of the city, close to the major attractions, business centers, and shopping malls. The hotel was easily accessible by car, metro, or taxi. The hotel was about 10 miles from the Indira Gandhi International Airport, and the hotel provided a complimentary shuttle service for the guests. The hotel was also near the India Gate, Rashtrapati Bhavan, Pragati Maidan, and Chandni Chowk, which were some of the popular tourist spots in the city. The hotel also had a travel desk that arranged sightseeing tours, car rentals, and tickets for the guests.

Special Features and Amenities

The Oberoi New Delhi had some special features and amenities that made my stay more enjoyable and comfortable. The hotel had a spa, a fitness center, and an indoor and outdoor pool, that offered a relaxing and rejuvenating experience. The spa had five private treatment rooms and a couple's spa suite, that offered a range of therapies, massages, and beauty treatments. The fitness center had modern equipment and a personal trainer, and also offered complimentary yoga classes in the morning. The indoor pool was heated and had a glass ceiling, while the outdoor pool was surrounded by lush gardens and sun loungers. The hotel also had a business center, a conference hall, and a banquet hall, that were well-equipped and suitable for meetings, events, and weddings. The hotel also had a gift shop, a salon, a florist, and a library, that added to the convenience and charm of the place.

Recommendations and Suggestions

I would highly recommend The Oberoi New Delhi to anyone who is looking for a luxurious and unforgettable stay in the city. The hotel is ideal for both business and leisure travelers, as it offers the best of both worlds. The hotel has everything one could ask for, from service, comfort, food, to location. The hotel also has a friendly and warm staff, who go the extra mile to make the guests feel at home. The hotel is truly a legend and a masterpiece, and I would love to visit again. My only suggestion for the hotel is to have more vegetarian and vegan options in the restaurants, as some of the guests might have dietary preferences or restrictions.